Question 1

Will I have to worry about other parties or customers in the facility
during my event?

Accepted Answer

Nope! All of our parties include a private rental of the entire facility — no other parties or open play during your event. Yay!

Question 2

What is the capacity?

Accepted Answer

Our play area can accommodate up to 18 children at a time. For adult guests, our spacious Cafe area accommodates up to 35 adults.

Question 3

When can I arrive to set-up?

Accepted Answer

Party hosts may arrive up to 30 minutes before the scheduled party start time. After the space has been properly cleaned and sanitized, our party assistants will begin setting up approved decorations that were dropped off in advance.
Please note that setup may still be in progress when you arrive. The final 30 minutes prior to your party are reserved for finishing setup and adding any personal touches.

Question 4

Do you clean in between parties?

Accepted Answer

Yes! Our staff thoroughly cleans and sanitizes the entire play area, floors, and restrooms after each party. Cleanliness is our top priority.

Question 5

Do you have high-chairs for use?

Accepted Answer

Yes! We have five high chairs available for you and your guests to use. We also offer a high chair with a tray, perfect for smash cakes.

Question 6

Can I bring my own decorations?

Accepted Answer

Yes! You’re welcome to bring decorations for your event. Please note that piñatas and adhesive backdrops or decorations that require tape, glue, or wall adhesives are not permitted. We provide clips for use with our backdrop stands.
Decorations may be dropped off prior to your party date. Any items that require assembly must be dropped off fully assembled.

Question 7

Can I bring my own balloon garland?

Accepted Answer

No — outside balloon garlands and outside balloon vendors are not permitted. 
We offer balloon garlands and helium balloons in-house, and all balloons purchased through Funtown Play Café include full setup and cleanup by our team to ensure a smooth and consistent party experience.
For additional details, please review our Balloon & Decoration Policy on our Party page.

Question 8

Can I bring my own balloons to be filled with helium?

Accepted Answer

Yes! You’re welcome to bring both latex and foil balloons to be filled with helium.
You’re also welcome to drop off balloons ahead of time with your other decorations to help streamline the setup process on the day of your party.

Question 9

Can we bring our own food & dessert?

Accepted Answer

Yes! You’re welcome to bring homemade food, store-bought food, or outside catering for your party. If you’re looking for custom cakes or cupcakes, we highly recommend a local Lake Wylie baker, Sweet Workz by Imelda — her treats are always a hit!

If using outside catering, please be sure to allow enough time within your party window for cleanup at the end of the event.

Question 10

Can we bring alcohol?

Accepted Answer

No, sorry, we do not allow alcohol at birthday parties.

Question 11

Can I pick the Basic Package and customize it with add ons?

Accepted Answer

Yes! When booking your party, you’ll see a list of available add-ons for each package level. You can add items such as food, décor, and extra time to any package. Please note that additional time can only be added to the last party time slot of the day.
After your reservation is made, we’ll follow up within two business days with all the party details and attach our party add-on guide so you can easily review and make selections.

Question 12

What if I want to change my package choice as the party gets
closer?

Accepted Answer

No problem! Package details can be updated leading up to your event. We’ll follow up 7–10 days prior to your party date to confirm all remaining details. You’re also welcome to email or call us to request add-ons such as food, balloons, themed décor, or other upgrades no later than 5 days prior to your event.
Please note that custom décor and balloon add-ons may be non-refundable within two weeks of the party date, as many items are ordered in advance.

Question 13

What happens if prohibited items are brought to the party?

Accepted Answer

Any items that are not permitted under our party policies (including outside balloons or adhesive décor) may be removed or not allowed to be used during the event. This helps us ensure safety, protect our space, and keep parties running smoothly.

Question 14

When do I pay my balance?

Accepted Answer

The remaining balance is due on the day of the party, before you leave. We accept cash or credit cards. Please note that a 3% processing fee applies to all credit card payments. You can avoid this fee by paying with cash.
Personal checks are not accepted.

Question 15

What if my guest count changes?

Accepted Answer

Final guest counts help us plan children’s seating and setup, but we do not charge per child. Small changes in attendance are completely okay. We kindly ask that your final headcount be provided at least 5 days prior to your event so we can prepare accordingly.

Question 16

Why is there sales tax added to my party package?

Accepted Answer

The party service itself is not subject to South Carolina Sales Tax; however, certain items included in our Premium and Ultimate packages are taxable, such as pizza, juice boxes, decorations, and other tangible items.Because these packages include taxable items, you will see a small additional sales tax charge at checkout. Sales tax is calculated only on the applicable taxable items, not on the full party package price.

Will I have to worry about other parties or customers in the facility during my event?