Nope! All of our parties include a private rental of the entire facility — no other parties or open play during your event. Yay!

Our play area can accommodate up to 18 children at a time. For adult guests, our spacious Cafe area accommodates up to 35 adults.

Party hosts may arrive up to 30 minutes before the scheduled party start time. After the space has been properly cleaned and sanitized, our party assistants will begin setting up approved decorations that were dropped off in advance. Please note that setup may still be in progress when you arrive. The final 30 minutes prior to your party are reserved for finishing setup and adding any personal touches.

Yes! Our staff thoroughly cleans and sanitizes the entire play area, floors, and restrooms after each party. Cleanliness is our top priority.

Yes! We have five high chairs available for you and your guests to use. We also offer a high chair with a tray, perfect for smash cakes.

Yes! You’re welcome to bring decorations for your event. Please note that piñatas and adhesive backdrops or decorations that require tape, glue, or wall adhesives are not permitted. We provide clips for use with our backdrop stands. Decorations may be dropped off prior to your party date. Any items that require assembly must be dropped off fully assembled.

No — outside balloons of any kind (air-filled or helium) and outside balloon vendors are not permitted. We offer balloon garlands and helium balloons in-house, and all balloons purchased through Funtown Play Café include full setup and cleanup by our team. For additional details, please review our Balloon & Decoration Policy on our Party page.

Yes! You’re welcome to bring homemade food, store-bought food, or outside catering for your party. If you’re looking for custom cakes or cupcakes, we highly recommend a local Lake Wylie baker, Sweet Workz by Imelda — her treats are always a hit! If using outside catering, please be sure to allow enough time within your party window for cleanup at the end of the event.

No, sorry, we do not allow alcohol at birthday parties.

Yes! When booking your party, you’ll see a list of available add-ons for each package level. You can add items such as food, décor, and extra time to any package. Please note that additional time can only be added to the last party time slot of the day. After your reservation is made, we’ll follow up within two business days with all the party details and attach our party add-on guide so you can easily review and make selections.

No problem! Package details can be updated leading up to your event. We’ll follow up 7–10 days prior to your party date to confirm all remaining details. You’re also welcome to email or call us to request add-ons such as food, balloons, themed décor, or other upgrades no later than 5 days prior to your event. Please note that custom décor and balloon add-ons may be non-refundable within two weeks of the party date, as many items are ordered in advance.

Any items that are not permitted under our party policies (including outside balloons or adhesive décor) may be removed or not allowed to be used during the event. This helps us ensure safety, protect our space, and keep parties running smoothly.

Custom balloon garlands and décor add-ons require advance preparation and are non-refundable within two (2) weeks of the party date.

The remaining balance is due on the day of the party, before you leave. We accept cash or credit cards. Please note that a 3% processing fee applies to all credit card payments. You can avoid this fee by paying with cash. Personal checks are not accepted.

Final guest counts help us plan children’s seating and setup, but we do not charge per child. Small changes in attendance are completely okay. We kindly ask that your final headcount be provided at least 5 days prior to your event so we can prepare accordingly.